Collective Roots Terms & Conditions

Products

• Most all of the products offered on Collective Roots are proudly made in the state of Oklahoma. Our product range includes edible snack-style goods, candles, apparel, and more, representing the craftsmanship and creativity of local artisans.

• Product Descriptions: While we strive for accuracy in product descriptions, variations may occur due to the handmade nature of many items. Customers are encouraged to review details and reach out with any questions before purchasing.

• Availability: Product availability is subject to change without notice. In the event of unavailability, customers will be notified and provided with alternative options or refunds.

• Product Care: Please follow any care instructions provided to maintain the quality of your purchases.
  

Customer Service

• Mistakes: In the event of an error on our part, such as sending the wrong product, we will promptly rectify the issue and send the correct item to the customer.

• Disputes: Any disputes will be handled via email communication. Please reach out to CollectiveRootsOK@gmail.com for assistance.
  

Data Security

• Data Storage: We only store essential customer data for communication purposes. Other security practices are managed by our website host, Duda.co.
  

Returns & Refunds

• Quality Assurance: We stand behind the quality of our products. If customers are unsatisfied or receive damaged items, we will discuss refunds or re-shipping options to ensure customer satisfaction.
  

Intellectual Property

• Ownership: All content, including but not limited to logos, trademarks, images, and text, displayed on Collective Roots website are the intellectual property of Collective Roots or its respective owners. Reproduction or distribution of any content without permission is prohibited.
  

Jurisdiction

• Applicable Law: These terms and conditions are governed by the laws of the state of Oklahoma. Any legal disputes will be resolved within the jurisdiction of Oklahoma courts.
  

Shipping & Delivery

• Shipping Terms: Shipping costs and delivery times are outlined on our website. We strive to have orders packed and shipped within 48 hours of the order’s placement.

• Delays: Collective Roots is not responsible for delays in shipping caused by third-party carriers, natural disasters, or unforeseen circumstances beyond our control.
  

Ammendments

• Updates: Collective Roots reserves the right to amend these terms and conditions at any time without prior notice. It is the responsibility of customers to review the terms periodically for changes.
  

Indemnification

• Customer Responsibility: Customers agree to indemnify and hold Collective Roots, its affiliates, officers, directors, agents, and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of their breach of these terms and conditions or their violation of any law or the rights of a third party.
  

Privacy Policy

• Data Collection: Our privacy policy outlines how we collect, use, and protect customer information. By using our website, customers agree to our privacy policy.
  

Limitation Of Liability

• Disclaimer: Collective Roots shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of its website or products. Customers use our website and products at their own risk.
  

Account Registration

• Information Collection: Customers have the option to log in using a previously created Google account or create an account using their email/phone number and a password. The information collected during account registration includes email/phone number and password.

• Use of Information: The information collected during account registration may be used to contact the customer in rare circumstances. Otherwise, it is stored securely and used solely for account management purposes.

• Requirements: There are no age or residency requirements for creating an account.

• Data Security: We trust our website host, Duda.co, to store customer information securely.

• Responsibility: Customers are responsible for maintaining the confidentiality of their account credentials.

• Account Termination: We reserve the right to refuse service or an account to anyone. Customers can request the deletion of their account by contacting our support at collectiverootsok@gmail.com. Upon account deletion, all personal data will be wiped from our Account Records.